Warranty Policy

Thank you for purchasing from Harfan Coffee. We stand behind the quality of our coffee machines and offer a comprehensive warranty to ensure your satisfaction.

1. Warranty Coverage

1.1 Warranty Period: All coffee machines and griders come with a Manufacturers Warranty Period 1-3 year from the date of purchase.

1.2 Covered Items: This warranty covers defects in materials and workmanship under normal use.

1.3 Non-Covered Items: This warranty does not cover:

• Damage caused by misuse, abuse, or neglect.
• Damage resulting from unauthorized repairs or modifications.
• Normal wear and tear.
• Consumable parts, such as filters or gaskets, unless damage has occurred due to a defect in materials or workmanship.

2. Warranty Claims

2.1 Claim Process: To make a warranty claim, please contact our customer service team at [email protected] with the following information:

• Proof of purchase (order number, receipt).
• Description of the defect.
• Photos or videos of the defect (if applicable).

2.2 Inspection: Once your claim is received, we will inspect the product and notify you of the approval or rejection of your claim.

2.3 Resolution: If your claim is approved, we will, at our discretion:

• Repair the product at no charge.
• Replace the product with a new or refurbished product.
• Issue a refund for the purchase price of the product.

3. Warranty Limitations

3.1 Transferability: This warranty is non-transferable and applies only to the original purchaser.

3.2 Geographic Limitations: This warranty is valid only in the countries where our products are sold.

4. Shipping Costs

4.1 Customer Responsibility: You are responsible for shipping costs associated with returning the product for warranty service.

4.2 Company Responsibility: If the warranty claim is approved, we will cover the shipping costs for sending the repaired or replacement product back to you.

5. Contact Information

If you have any questions about our Warranty Policy or need assistance with a warranty claim, please contact us at:

Contact Information :

• Email: [email protected]
• Phone: +6283852221328
• Address: Jl. Kartika Plaza No.2, Kuta, Kec. Kuta, Kabupaten Badung, Bali 80361